The Online Harbour team is currently curating jobs from various job sites and boards in Australia to share them with all our followers. We are going to be updating this page with new jobs regularly. Please visit this page to find new jobs curated for you. To learn more about each job; click on the ‘click here’ link provided in each job and apply directly with each company.
General Manager – VIP Customer Service
Job Description
Reporting to the Executive General Manager of Gaming, the General Manager of VIP Customer Service is accountable for the translation and execution of the overall strategic direction of the customer service journey.
This role will have you leading and implementing strategic initiatives to drive the VIP Gaming experience across the domestic customer base with an absolute focus on the service experience, customer advocacy and operational excellence.
Some responsibilities of the role will include, but are not limited to:
* Oversee and ensure the delivery of outstanding customer service experiences to domestic VIP patrons
* Provide guidance and advice to reporting staff on complex matters and decisions
Key Selection Criteria:
* Demonstrated senior management experience in VIP Customer Service
* Strong influencing and stakeholder management skills
* Sound decision making towards achieving productivity, performance targets and gaming integrity
For more information about this role; click here
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Chief Executive Officer
Job Description
We are seeking an experienced leader to become the Chief Executive Officer (CEO). This role presents the unique opportunity to influence the direction of industry and bring significant leadership to the organisation.
Key responsibilities of this crucial role are:
* Develop effective and influential relationships with key stakeholders across Government, members, media and leaders of allied industry bodies;
* Understand not-for-profit accounting principles and manage budgets at both a project and whole-of organisation level;
* Bring a cohesive and unified voice to the industry;
* Drive the growth of new members and retain existing membership;
* Drive and retain business partnerships and programs,
* Work effectively with the Board and develop a productive working relationship with the Chair;
For more information about this role; click here
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If you are an Employer that is looking to fill a role within your company, you can now post your job on Online Harbour. We are currently advertising jobs for Employers based in the following countries: Australia, New Zealand, United States, Canada and United Kingdom. Click here to learn more
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Customer Service Manager
Job Description
The Customer Service Manager is responsible for developing, coaching and motivating branch employees in customer service, product knowledge and cross selling skills.
Responsibilities:
* Driving performance and exceeding sales results within the team
* Ensuring all staff are given regular and appropriate feedback on their performance (one on ones, coaching sessions)
* Focusing on key strategies to develop membership growth within branch
* Managing self and team to provide 1st contact resolutions
* Upholding customer service standards to exceed member expectations
For more information about this role; click here
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Principal Designer
Job Description
The Principal Product Designer leads end-to-end product design through discovery, framing and iterative development. You will collaborate closely with a team of Engineers, Product Manager and other subject matter experts. The role demands strong product instincts, excellent communication skills, technical fluency, customer empathy, humility and an appreciation for lean start-up, agile and user-centred design values, principles and practices.
Key Responsibilities Include:
• Designing and carrying out user testing and other user research activities
• Providing expert, specialist advice to the Product Owner, clients and stakeholders on the application of best practice in product design and delivery of innovative and user-centred product applications, software and solutions
Essential Requirements:
• 7+ years’ experience in UI, visual design and UX and delivery of complex product solutions for customer service delivery environments
• A portfolio of design work that is clear and professional
• Experience with agile and lean philosophies
For more information about this role; click here
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Associate
Job Description
We are looking for an Associate, to join our team and play a role in engagements across the breadth of the services we offer.
What are the responsibilities of the role?
* Contributing to projects on a day-to-day basis to ensure delivery to schedule and budget.
* Assisting the senior engagement staff member in managing client interactions, day-to-day activities, and prioritisation of project tasks.
* Working autonomously, undertaking analysis as directed and taking responsibility for the preparation of project deliverables, including reports and presentations.
What skills will be needed?
* Strong analytical skills.
* Strong oral skills, with demonstrated ability to communicate clearly, simply and logically.
* Strong written communication skills with, the ability to construct well-founded, clear, and concise analyses and recommendations.
* Strong attention to detail.
* Sound understanding of the regulations which apply to our client base.
* Some understanding of the businesses in which our clients operate.
* Ability to work effectively as a member of the engagement team on day-to-day aspects of engagement activities and an ability to work with clients.
For more information about this role; click here
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Senior Manager – Support Group
Job Description
The role will require you to partner with our Support Group functions where you will deal with a wide range of activity across our divisions globally including:
* Initiatives and issues in technology such as transition to cloud and facilitating remote working arrangements
* Supplier and premises management
* Market operations
* Treasury, finance and corporate affairs
To be a successful in this role you will need effective interpersonal skills with the ability to develop relationships across various business stakeholders. You’ll also need strong written and verbal communication skills as well as the ability to proactively identity and analyse problems and propose viable solutions.
For more information about this role; click here
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System Administrator
Job Description
Your expertise in Patch Management will see you involved in the provision and support across our Federal Government client on site in Sydney.
Core Skills
* Proactively maintain all WSUS Instances and schedule the Monthly Patch Roll out;
* Analysing incidents for accurate escalation and prioritisation;
* Conduct comprehensive handover to on-coming Watchkeeper of all High Priority Incidents;
* Investigate complex technical problems and engage others to assist in addressing such problems;
* Escalate to resolver groups as required and obtain an update for incidents about to breach;
* Liaise with other resolver groups to resolve incidents and obtain updates for requests about to breach.
* Responsible for ensuring that all incidents are processed correctly;
* Provide ownership, monitoring, tracking and communication of incidents;
* Respond informatively and politely to all enquiries and action appropriately;
